Apostle RCM’s service delivery model is designed to provide high-quality revenue cycle management services to healthcare providers while ensuring efficiency and cost-effectiveness. We leverage advanced technology, industry best practices, and highly skilled personnel to deliver our services.
Client Responsibility
- Scheduling
- Registration
- Clinical Encounter
- Documentation
Apostle Responsibility
- Coding/Charge Entry
- Claims Submission & Claims Scrubbing
- A/R & Denail Management
- Payment Posting & Performance Reporting
Our service delivery model comprises the following key components:
1. Dedicated Account Management
At Apostle RCM, we assign a dedicated account manager to each of our clients. The account manager is the primary point of contact for the client and is responsible for managing all aspects of the revenue cycle management services. The account manager works closely with the client to understand their specific needs and develops a customized service plan that meets those needs.
2. Advanced Technology
We use advanced technology to ensure that our revenue cycle management services are delivered efficiently and effectively. We leverage a range of technology solutions, including practice management software, electronic health records (EHRs), and revenue cycle management tools, to optimize our clients’ revenue cycle processes.
3. Skilled Personnel
Our team of revenue cycle management experts includes certified coders, billing specialists, payment posters, and denial management specialists. We also have a team of quality assurance professionals who ensure that our services meet the highest standards of quality.
4. Continuous Process Improvement
At Apostle RCM, we are committed to continuous process improvement. We regularly review our service delivery processes to identify areas for improvement and implement changes that enhance our services’ quality and efficiency.
5. Performance Metrics
We use performance metrics to monitor our service delivery and ensure that we are meeting our clients’ needs. We track key performance indicators such as days in accounts receivable, denial rate, and collection rate to identify areas where we can improve our services.
6. Compliance and Security
We are committed to ensuring that our services meet all regulatory requirements and industry best practices. We adhere to all relevant regulations, including HIPAA, and maintain strict security protocols to ensure the confidentiality and integrity of our clients’ data.
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